Privacy Policy
Last updated: January 1, 2026
Introduction
ErrandHer ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform across Port Harcourt and Bayelsa State, Nigeria.
Information We Collect
We collect: • Account information: name, email, phone number, and profile photo • Identity verification: NIN (National Identification Number) for runners and vendors • Location data: pickup and delivery addresses for order fulfillment • Payment information: processed securely by Paystack (we do not store card details) • Device information: IP address, device type, and browser for security purposes
How We Use Your Information
We use your information to: • Process and fulfill your errand requests • Connect customers with available runners • Process payments securely via Paystack • Send order notifications and updates • Improve platform safety and performance • Comply with Nigerian law and regulations
Data Sharing
We share data only with: • Runners assigned to your order (delivery address and contact info) • Paystack for payment processing • Law enforcement when required by Nigerian law We do NOT sell your personal data to third parties.
Data Security
All data is encrypted in transit (HTTPS/TLS) and at rest. We use industry-standard security practices. In the event of a breach, affected users will be notified within 72 hours.
Your Rights
You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your account and data • Opt out of marketing communications To exercise these rights, contact us at privacy@errandher.ng
Cookies
We use essential cookies for authentication and session management. No third-party advertising cookies are used.
Changes to This Policy
We may update this policy periodically. Significant changes will be communicated via email or in-app notification. Continued use of ErrandHer after changes constitutes acceptance.
Contact Us
For privacy concerns: Email: privacy@errandher.ng Address: Port Harcourt, Rivers State, Nigeria