Help Center

Log in to your account, go to "New Order", fill in the pickup location, delivery address, item description, and select your payment method. Review the fee and confirm. A runner will accept your order within minutes.

Groceries, documents, food orders, packages, medications, electronics, clothing — almost anything legal and non-hazardous. We do not handle live animals, flammable materials, illegal goods, or items over 100kg.

Most orders within the same area are completed in 30–90 minutes. Cross-town or market runs can take 1–3 hours. Scheduled orders are delivered at your chosen time.

Yes. When placing an order, choose a future pickup time — up to 7 days in advance.

Before a runner accepts: free cancellation. After acceptance: ₦200 cancellation fee. Once the runner is at the pickup location, cancellation is not available.

Contact support within 24 hours of delivery with photos. We will investigate and issue a resolution within 48 hours. Runners are rated and those with issues are reviewed.

Go to My Wallet → Fund Wallet. Enter the amount (minimum ₦100) and pay via card or bank transfer through Paystack. Your wallet is credited instantly.

All payments are processed by Paystack, a PCI-DSS compliant payment provider. Your card details are never stored on ErrandHer servers.

Refunds for cancelled or failed orders are returned to your ErrandHer wallet within 5 minutes. Wallet funds can be used on your next order immediately.

Customer wallet balances cannot be withdrawn to a bank account — they are for platform use only. If you need a refund due to a platform error, contact support.

Register and select the Runner role. Complete your profile (vehicle, NIN, bank details, operating area). Our team reviews your documents within 24–48 hours, then invites you for a physical verification interview. After a successful interview, your account is activated.

Step 1: Submit your application with documents. Step 2: Admin reviews your documents and approves them. Step 3: You receive an invitation to book your interview slot (within 48 hours). Step 4: Admin confirms your slot and sends you the location. Step 5: You attend the physical interview. Step 6: Approved runners are activated immediately after interview.

Runners keep 80% of every delivery fee. ErrandHer takes a 20% platform fee. Active runners in Port Harcourt earn ₦30,000–₦80,000+ per month depending on hours and order volume.

You can request a payout any time your balance reaches ₦1,000. Payouts are processed to your registered bank account within 2–3 business days.

Yes. You see available orders nearby and choose whether to accept. There's no penalty for declining, but runners with high acceptance rates get priority visibility.

Register and select the Vendor role. Set up your store with your business name, product catalogue, and bank details. Our team reviews and activates your store within 48 hours.

Vendor earnings are held in escrow and released after delivery is confirmed. You can request payouts from your vendor dashboard. Payouts are processed to your bank account within 2–3 business days.

Platform commission varies based on product category and order volume. Contact our vendor team for your specific rate.